I updated the Newspaper theme to the latest version (used the Envato plugin for this) and updated and re-activated the plugins. But the Composer is no longer working. My website looks fine, but when I’m trying to edit a page with the Composer I’m getting a blank page. Same when trying to create a new page with the Tagdiv Composer. Any solution for this?
Any news on this? I really need this solved, because for the moment I’m unable to edit pages on the website.
Hi,
In this particular case (updating to 9.7) it would be best to try and update by FTP
– https://tagdiv.com/update-newspaper-theme/
There were modifications made to theme files location, so it would be best to delete the old theme and upload the new one manually. Also try and increase the wp-memory, if possible to 256M, this could also be the cause of the problem
– https://forum.tagdiv.com/tagdiv-composer-not-working/
As well, check what is mentioned at point 2 in the guide. Entering that code in the htaccess could also solve it.
If nothing works, we could take a look. Send us an email at contact@tagdiv.com and provide admin login, as well as cPanel if possible. Include a link to this topic in the email.
Thanks
I tried it all: reinstalled the theme by ftp, set the memory limit to 256, entered the code in the htaccess (but some doubt about where to put it exactly in the file). But nothing helps. Would be good if you could take a look.
But isn’t there a secure way instead of plain mail to provide you with the login?
By email is quite secure, this is how we in all cases request sensitive information like admin access. Never by the forum, the topics can be seen by all forum users.
You can for example provide us with a temporary admin account, which you can remove after we get to the bottom of this issue.
