Hi! From whatever reason,
we can’t save any new option from the newspaper theme.
.The loader appears after we click save, but the confirmation of saved settings never shows up.
pls help
thanks
Hi,
This can be a plugin conflict, please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Thank you!
Hello
We started to experience the same issue of not being able to save changes to the Newspaper theme settings.
We have followed all the recommendations:
– stopped all plugins
– no firewall
– increased all requirements in .htaccess
– system status all green
and still face the following error:
wp-admin/admin-ajax.php?td_theme_name=Newspaper&v=9.7.3 403
Even tried updating settings to our previous theme successfully.
Finally, we have contacted our host provider and they confirmed all OK from the server side.
Can you please advise what we could do next as this is impacting our client base.
Thanks
Hi,
If you made all the above steps and there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Did this get fixed because I seem to have the same issue.
Have the same problem. Just bought another license deactivated all plugins, activated the theme and I can´t save any settings…
Hi @sjoyner and @eloygiles,
If you tried the above suggestion and the problem still persist, please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you for your understanding!
same problem here, been an year still can’t save settings!
My problem is slightly different, I get the ‘SAVED’ confirmation but as I refresh the page, it goes back to the earlier settings.
PLEASE HELP, I HAVE TO URGENTLY CHANGED CODES!!!!!!!!!!!
Hi mgpl,
Please make sure that you do not have any conflict plugins, please deactivate ALL plugins except tagDiv plugins (theme plugins), also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also please check if your host do not has enable some Wordfence, firewall, security modules that can interfere with our theme.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.
Let me know the results!
Thank you!
Having the same issue. Bounced through several similar posts, can you please share the solutions publicly, rather than in private via email?
– I am self-hosting
– All system settings look correct in the panel
– I have all non-td plugins deactivated
– I currently have no htaccess
To give more clarity on my situation, I go in the theme panel, I make one whatever change to the header. I press Save Settings, I get the V notification. I press F5 (or Ctrl-F5 for that matter), the settings reverted to the default ones.
For what it’s worth these are the things that I have done so far:
– Reinstalled theme and plugins
– Checked all file permissions on my server
– Deactivated all plugins that are not TagDiv (I also tried deactivating all of them too)
– Removed all cache files from the server
– Checked that I can execute admin-ajax.php (returns 0)
Fairly sure there is also a whole load of other stuff I tried to do, still no luck. If it’s of any help, this is happening as I am testing migration from Newspaper 8 to Newspaper X (doing this on a separate domain than the registered one)
Hi SnakeEater, unfortunately, this depends from user to use, that is way we need to investigate the problem and see if we can identify the problem, most of the time are firewall, but there are also other problems in some case.
If you want we can take a look to you case via email.
Thank you!
Well I have version 10.4 and I am facing this problem, I can’t change anything on the panel. And talking to my host’s support they said they are not blocked
Website Dicaappdodia.com
Hi rodrigolsantana, please check the console when you try to save some settings and see what messages you get there.
Thank you!
