Hello
I’m frustrated at the speed of technical support I am (not) getting.
I have already been in touch with a problem I am having with a WP multisite. First contact was two days ago and then again yesterday.
I have emailed the Wp login details and the CPanel access to your contact email address but can see that no one has been in yet to take a look and fix the problem.
This is a client’s site and I need technical support NOW – not in a few days’ time.
I have paid extra with the license for technical support but am at a loss to understand what this extra cost gets me as I am being kept waiting and waiting and waiting for help…
Please do something soon otherwise I will have to look at using another theme and will leave bad reviews online to warn others not to use this theme.
Thank you.
Hi Laura,
Sorry for this inconvenience but please notice this is our policy! Unfortunately, we do not have any available department for treating urgent tasks, sorry! If you are still unhappy with our theme, please request a full refund here-> https://themeforest.net/refund_requests/new and we will approve it as soon as possible. Please check our privacy policy from here -> https://forum.tagdiv.com/newspaper-theme-support/
Thank you for your understanding!
