We offer support for all the users of our themes in line with the Themeforest Item Support Policy. If you encounter issues while using our products and you need assistance, please contact the Newspaper theme support department. Our main support location is the forum.
How to receive support
- Please register on the forum. For this, you need the Item Purchase Code.
- Once registered login and navigate to the section dedicated to the theme you bought (ex. https://forum.tagdiv.com/forum/newspaper/).
- Create a new post.
- Describe the issue and if necessary include a link or some images which may help us identify the cause.
Note: Please do not post personal information on the forum (ex. server username and password), the forum is a public location meaning the other users can see what you post. We will delete any personal information in order to protect your privacy as soon as we see it.
- We offer on-site assistance and debugging ONLY via our private email address, where you can safely and securely send us the login credentials.
- After you receive on-site assistance, we recommend you to take the time and change your login credentials.
Note: The official support forum language is English.
Monday – Friday <<>> 8:00 AM – 17:00 PM GMT +2
Issues while registering on the forum:
If you encounter an issue while trying to register on the support forum, please send an email at firstname.lastname@example.org