I have just bought the Newspaper theme (for my second site) and the plugins keep getting disabled and throwing an error. I am not disabling them, they just go inactive by themselves. I also don’t have all the theme settings available until I enable them.
Plugins that auto disable: all tagDiv plugins get auto deactivated.
Plugins needed to activate every half hour to get site working: tagDiv Social Counter, tagDiv Composer, tagDiv Cloud Library
WP v5.2
Newspaper v 9.7.2
Here is the error when the page tries to load:
td_api_base::get_key : a component with the ID: 6 Key: file is not set.
/home/bayare29/public_html/sites/questsandchaos/wp-content/themes/Newspaper/includes/wp_booster/td_api.php
And then all the theme settings are disabled and I have to activate the plugins to make it work.
http://questsandchaos.com
Hi,
Regarding the issue, note that the old API plugin will not work anymore. You can use the new creative plugin for this purpose – https://forum.tagdiv.com/developer-info/
But maybe what you are trying to do is possible without resorting to this plugin. The flex blocks have multiple options and settings and can be customized in many ways. You could use a flex block instead of adding new ones.
If the problem is still there, please delete( delete the theme plugins too, do not override ) the current version of Newspaper that you have and download again from themefores the newspaper and reinstall it.
Thanks.
this was a brand new installation, no upgrade or anything. Just how it came from Themeforest. I have not done any customization, just a raw install that doesn’t work from the get go. I’ve wiped everything and tried again, but the same thing happens. how do I force it to not use the old api if it’s a brand new install?
Hi,
Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
I’ve been back and forth with Support trying to figure this out. I have completely deleted my entire page and database and started over, with a clean WordPress install, and newspaper install. It’s immediately broken. Zero content, no changes. Just broken. Does anyone else have this issue?
Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
