Hi, the theme is beautiful, but every time we want to install the required plugins, we get an error response. We have to load it from the outside. Even the cloud library plugin gives us the same problem and when we try to add a model it tells us: “Failed to contact the templates API server”.
How to solve the problem?
Thank you.
Hi,
So when you are trying to install theme plugins there are errors. What is the error you are receiving? Does it happen only for theme plugins? Could be a server issue maybe. Let me know.
Thanks
Hi Simon, here are the errors that appear when I try to install the plugins from the Install premium plugins.
Installing Plugin: tagDiv Cloud Library
The plugin has an invalid header.
Downloading the installation package from https://gruppo3millennio.altervista.org/wp-content/themes/Newspaper/includes/plugins/td-cloud-library.zip?uid=5ce6c60f214f9…
The download failed. cURL error 56: Received HTTP code 403 from proxy after CONNECT
Failed to contact the templates API server.
But only for tagDiv Composer and tagDiv Cloud Library.
Thank you
Hi,
I believe the hosting provider should be able to fix that, seems to be an issue with cURL. Maybe cURL is not installed on the server. Also if possible use PHP versions 7, 7.1 or 7.2.
Or you could install the plugins by FTP – https://forum.tagdiv.com/topic/installation-failed-for-newspaper-tagdiv-composer-plugin/
Thanks
Thanks Simion, we have activated php 7, opened the server to server to all the connections and installed the plugin via ftp but when we try to add a new template from the cloud library this error sends us: “Failed to contact the templates API server.”
We are very sorry not to be able to use this beautiful resource.
Do you have something to suggest?
Resolved!!!
Maybe it took some time for it to work.
Now it works.
Thanks Simion.
