Manual update of required plugins not updating/installing

Posted in: Newspaper
Post count: 6

I’ve recently purchased the newspaper theme.
Automatic updates of the required plugins failed.
I’ve tried the manual method as well which seems to be not working as well

Post count: 6

Installing the plugin…

Destination folder already exists. /srv/htdocs/wp-content/plugins/td-composer/

Plugin installation failed.

Post count: 18283

Hello !

We are sorry for the inconvenience !

You will have to go into your cPanel and manually delete the folder from your issue

/srv/htdocs/wp-content/plugins/td-composer/

It appears that wordpress was unable to delete it before updating.

Please let me know how this works for you !

Thank you!

Post count: 6

Thanks for your reply.

CPanel doesn’t seem to be opening for me

can you suggest something else?

Post count: 6

I have purchased & installed the theme through wordpress directly

Post count: 6

Can i Please get some help,
i’m unable to update the plugins automatically & manually

Post count: 18283

Hello !

You should talk to your host support in order to restore the cPanel since it is an important part of your website. You can try accesing your cPanel via FTP.

Let me know how this works for you !

Thank you !

Post count: 6

Thanks for your reply,
Wordpress is my host, so how am i supposed to open or enable cpanel?

Post count: 18283

Hello !

I’ve made some search and found out this: https://www.screencast.com/t/Ywt0QSVLbyNq on this link: https://en.support.wordpress.com/ftp-access/

So you will have to contact wordpress team and display your issue to them. After they fix you issue please complete all the system requirements of the theme as mentioned above and then everything should be in order.

I hope this was helpfull !

Thank you !

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