Post 'PREVIEW' page has disappeared!!

Posted in: Newspaper
Post count: 30
Giles
#305951
Jul 20, 2019 at 12:08 pm

Hi,

I am currently working on a new post.

From the page editor, I entered the post template via ‘Edit Template’ on the preview window.

I then added a ‘single post comments’ box at the end of the post. I pressed ‘save’ and exited the TagDiv composer window.

Now the preview page has disappeared. The page is white and only the header shows.

I returned to the post editor to refresh the preview button – but the page remains white and only the header shows.

Why is this happening and how do I resolve it??

Thanks

Post count: 30
Giles
#306059
Jul 22, 2019 at 10:17 am

Now resolved.

Post count: 35449
Calin
#306230
Jul 23, 2019 at 8:29 am

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme, also if you are using child theme, clear all cache and try again.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Hope this will help you!
Thank you!

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