Couldn't install TagDiv Visual Composer

Posted in: Newspaper
Post count: 48

Hi
I use WP 5.2.4, Newspaper 9.6.1 and WPBakery Visual Composer 4.12.1
For updating Newspaper to 9.8, I use plugin Envato Market 2.0.3
After updating NP, I use page newspaper/plugins.
Push install button tagdiv composer
Download failed. cURL error 7: Failed connect to giftpic.ru:80; Connection refused
Than I try Manual Update from the WP-Admin
Did not work same
Then I use ftp for manual extract file zip to directory of plugins
THEN I use page newspaper/welcome and push button
https://monosnap.com/file/hf42Y8eIXQdesZ32auW5lZqIWVVqRt
I have ajax error
https://monosnap.com/file/LLlH18YoHmyA83pIVkHamU6HOeQMEu
AND site don’t work at all. I cant to connect to it.
I used backups.
What can I do for install tag div visual composer?
Thank you!

Post count: 35449

Hi,

Please notice that there was a major changes in our theme since Newspaper v9.7.3, you can check more about this in our documentation from here -> https://tagdiv.com/updating-the-core-of-tagdiv-themes/
Also make sure that the update was made like this -> https://tagdiv.com/update-newspaper-theme/

Let me know the results!
Thank you!

Post count: 48

Hi,

Same results – after I push activate td visual composer, I had error technicals problem on the site… And site did not available.

Step-by-step actions:
Updated News Paper via Envato Market – successfully done.
Clean cache
Install td visual composer via Newspaper/Plugins – failed. Not connected to the host.
Unzip td-composer to wp-content/plugins on host via FTP – successfully done.
Activating td visual composer via Newspaper/Plugins – error technicals problem on the site… And site did not available.
Restoring site…

Maybe I mast delete WPBakery Visual Composer, before activating tag div visual composer?

Thank you for help.

Post count: 35449

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Post count: 48

Hi,

I sent an email with the data.

Thanks

Post count: 48

Hi,

Maybe I can do something else?

Post count: 35449

Hi,

If you’ve send email, please wait until you get reply from the support team on email.

Thank you!

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