Since we went live we are having issues with AMP pages appearing on the desktop and desktop pages appearing on the mobile. However, the issue isn’t consistent, some times a page appears as it should but then the next time we access it, it is wrong (i.e. amp when it should be desktop or vice versa).
We have cleared the CDN and disabled it. We have cleared WP Super-Cache and disabled it and we have cleared the cache in the browsers we use. We have also tried to make sure our AMP, Mobile Theme and WP Super-Cache settings are set as advised in the documentation. However, our WP Super-Cache settings screen is a little different to that in the documentation.
Hi,
Please provide some more details about this problem, some screenshots also a link where I can check this problem would be very helpful.
Thank you!
Hi Calin
Clearing out the cache and CDN has resolved the issues I was experiencing. I’ll set up WPSC again and my CDN and then test again.
Thanks
Hi,
Please make sure that the cdn is set as in our documentation -> https://forum.tagdiv.com/cloudflare-cdn/
If there is still a problem, please let us know!
Thank you!
So I setup WP Super-Cache following the documentation but once this is on we start noticing that the desktop starts showing the mobile amp. Although when you then start navigating around the menu it does start showing the desktop pages as expected. It looks as though something in the WP Super-Cache is wrong or perhaps our CDN. We use a CDN service from the hosts of our website called WPX Hosting.
We need some help to check over our AMP / Mobile and Super-Cache settings as I can’t see what is wrong.
Hi,
Please make sure that the CDN is set as in our documentation -> https://forum.tagdiv.com/cloudflare-cdn/ also please make sure that you do not have other cache plugin activate because this can provide conflicts.
Thank you!
OK – we don’t use CLoudflare so I’ll see what settings our CDN has that are similar.
Also, just to clarifyu, are you saying that by using a CDN we should not use WP Super-Cache ?
Hi,
No, you can use both, but we recommend to use the CDN as in our documentation, in this way there should be no problems.
Usually this problems appear from cache, from what I can see not everything is working normally -> http://prntscr.com/pxf9v7
Thank you!
Hi Calin,
Yes, when it happens I empty the cache and then the problem is solved.
But I cannot be looking after all the time.
Wish it would never happen…
Regards
Hi,
This problem should not appear if you are using only the WP Super Cache plugin and if the CDN is configured as in our documentation, I’ll make a note for our developers to check this situation.
Thank you for your understanding!
Hi Calin,
The configuration of WP Super Cache is exactly as explained on https://tagdiv.com/wp-super-cache-plugin-install-and-configure/
And I do not use any CDN.
I noticed that, if I removed “td-ht-fast-news-menu” in Extra class, then it would load faster but looks really bad (black with a standard font) before to look normal (white with the right font).
Hope they’ll find a way to solve this.
Thanks
I have the same problem since the last update. desktoppages are shown as AMP page. i do not use CDN in WP Super Cache.
Hi meri and eemskrant2,
Meri, please try the steps from this documentation, this will make your website more faster, you’ll need to check very carefully our documentation.
-> https://forum.tagdiv.com/topic/action-required-please-read-how-to-update-to-the-newspaper-theme-v-10/
-> https://tagdiv.com/newspaper-theme-update-standard-pack-or-tagdiv-cloud-templates/
Please make sure that your host do not have a cache install, unfortunately for the moment I have no news from our developers, sorry!
Thank you!
Hi,
Make sure that the mobile driver support is enable in WP Super Cache, this should fix the problem.
Thank you!
Hi,
The mobile device support is enabled but it doesn’t make a difference.
Thanks
signing out of this topic as it is more meri’s than mine now
Actually I’m wrong, I was confused with another topic, enabling the mobile device support seems to fix the problem of AMP on desktop. You should give it a try gaviny.
