Instagram counter doesn't work

Posted in: Newspaper
Post count: 22
Anonymous
#319587
Nov 12, 2019 at 11:34 pm

Hello,

I updated to Newspaper 10 today and the Instagram counter doensn’t work.

Social Networks / Connect Instagram Account > Instagram connection error. Then I created one with https://instagram.pixelunion.net/ and Themepanel shows that my account nextbluestories is connected.

How to solve this issue?

Post count: 18283
Vlad S
#319679
Nov 13, 2019 at 11:26 am

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Post count: 22
Anonymous
#322342
Nov 27, 2019 at 10:22 pm

Hi,

The Instagram counter issue is still not solved. Theme Panel 10.1 / Social Networks / Connected Account (via Pixel Union, because connection through Tagdiv failed): nextbluestories 842 followers. However, the social counter on my website http://www.next.blue is just showing 671.

How to solve this issue?

Post count: 18283
Vlad S
#322426
Nov 28, 2019 at 10:40 am

Hello !

Please reply to e-mail and we will take another look.

Thank you !

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