saving setting in theme panel – failed

Posted in: Newspaper
Post count: 10
Joanne Yu
#328127
Jan 17, 2020 at 2:23 am

we have migrated our server.

having issue saving settings on website theme panel. how can i fix it?

Post count: 18283
Vlad S
#328234
Jan 17, 2020 at 3:24 pm

Hello !

We suggest reinstalling the tagdiv composer plugin in order to fix this issue easily.

Please make sure that all the system requirements are accomplished as you can see it here:https://forum.tagdiv.com/requirements-for-newspaper/

Thank you !

Post count: 10
Joanne Yu
#328278
Jan 17, 2020 at 9:48 pm

Hi,

i’ve tried reinstalling the tagdiv composer plugin by going thru the following steps

1) removed the tagdiv composer plugin folder via ftp
2) download the new tagdiv composer plugin from themeforest theme full package
3) reupload the new tagdiv plugin
4) reactivate the plugin

BUT, im still facing issue saving the setting from the theme panel.

Also, my mobile logo is extremely HUGE, but i have uploaded the correct size.

anyway you can assist me?

Post count: 18283
Vlad S
#328399
Jan 20, 2020 at 10:20 am

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you

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