Hi there,
Yesterday everything was fine.
Following my migration on version 10, I build a new header and it worked fine.
Today I can’t update this header. I get this message : “Errors at columns elements: 1(models) : 0(dom). The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)”.
And I am unable to do anything, tag-div composer doesn’t work any longer.
If I create a new header even a blank one, I’ve got the same error.
Everything is fine with Theme requirements.
I saw in the forum that this error is frequent.
Could you help me?
Thanks !
Arnaud
Hello !
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hi there. Thanks for your answer.
I deactivate all the plugins but the tagdiv ones, as you said.
I don’t use a child theme nor a plugin cache (because I had compatibility issue with Newspaper theme by the way, even with the plugin you give the advice for).
When I try again, still the same issue.
But when I try to modify a footer, it lets me change header things without error.
But I can’t access directly the header. Very strange. With this, I bypassed the problem but I can’t use a new template for the header for example. As it is a feature of the theme, I’d love to fix this issue. Thanks again.
Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.
Let me know the results!
Thank you!
