problem previewing images

Posted in: Newspaper
Post count: 1
quantik
#337348
Mar 26, 2020 at 11:57 am

I have a problem. By uploading videos from youtube, I have to update the post 2 times to load the preview image.
With facebook videos, preview images are not uploaded.
Do you have a solution?

Post count: 35449
Calin
#337381
Mar 26, 2020 at 2:36 pm

Hi,

Please make sure that you are setting the featured video as in our documentation from here -> https://forum.tagdiv.com/featured-image-or-video/ -> https://i.imgur.com/emGlJb1.png after you publish the featured image will be generate, in order to see it in backend, you’ll need to refresh the page -> https://i.imgur.com/xfdeUsu.png -> https://i.imgur.com/rahrHGy.png -> https://i.imgur.com/LcFJZYN.png also I just checked with a video from Facebook and this is working in the same way -> https://i.imgur.com/65Z7luD.png set the video, publish/update and refresh the page -> https://i.imgur.com/qQg18G8.png

If the problem still persist, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!
Thank you!

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