Hi Support. I used to be able to update the 4 key plugins when theme updates rolled out and fix the site. However, with these last two updates, I go to manually update those 4 plugins and on the manual page, it will say they are updated. Then on the main page it will say they are outdated. And my site loses its structure and images and only shows code. Fortunately, I’ve started testing in a staging site now. But, I can’t seem to update. Please advise.
Hi,
If you are using a firewall or a Wordfence plugin, please disable them, or set in learning mode.
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
How to update the theme -> https://forum.tagdiv.com/how-to-update-the-theme-2/
Let me know the results!
Thank you!
Thank you, Calin. I did that. On the Newspaper tab, it still shows the plugins as outdated (TagDiv ones). Then on the manual page, they show active and up to date. The site is getting a little closer despite this challenge. But, unfortunately, my header logo and footer logos are falling out in my staging site.
Thanks.
Hi,
Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.
Thanks
