Dear tagdiv-Team, it is despairing. I have activated the mobile plugin to have a fast and lean theme for all small devices. But if I make some changes in the backend even if they don’t affect the mobile theme the mobile theme on the frontend is gone. It shows me the homepage from the desktop-version. How can I fix that? It’s frustrating that it is always changing because the mobile theme is much more faster than the desktop theme on small devices.
Google Page Speed Insights correct mobile theme: 98%
Google Page Speed Insights wrong theme (desktop): 88%
Here is a link: https://www.topfgartenwelt.com/newspaper-2
On mobile plugin I have activated the mobile theme. This option shouldn’t load anything responsive from the desktop-version. If this is wrong what should I do that on mobile devices only the mobile version is loaded and nothing else?
Thank you!
Hi,
If the mobile theme plugin is activate, please check to see if your homepage is not set on responsive version from here -> https://i.imgur.com/bSeVh5F.png
If these settings are made and the version from mobile is random, the it can be from some plugins.
Thank you!
Thank you Calin, but my layout looks a little bit different. I haven’t any symobols for desktop and mobile on the pages-site. Just a mobile editor which is emtpy. The mobile symbol just appears in the postings…
I have disabled Gutenberg. Could this be the problem?
The pictures in the link show what I see: https://www.topfgartenwelt.com/newspaper_3
Greetings Kathrin
It seems that is was the disable Guttenberg Plugin. I disabled it for pages and enabled the mobile grid. And at first it worked correctly but after clicking through the pagination the desktop-version of the blog appeared again and doesn’t go away…
On an IPhone still the desktop-version of the blog is loaded…
Greetings Kathrin
Sorry, it doesn’t work. One time it shows me the correct mobile version and minutes later you can see the desktop-version again. Please, give me a working solution! I bought the theme awaiting that I get a working mobile version like you promise it in your advertisement. But the mobile theme isn’t working.
Now I have deleted Disable Gutenberg but the problem still exists. If I do any change on the blog, even wright an new article, the mobile theme is lost!!! So I have to update the homepage-settings again that I see the mobile theme again. What is the solution therefore?
Greetings Kathrin
Hi,
Please note that the mobile editor is only for pages -> https://i.imgur.com/8eOnB4l.png, not posts -> https://i.imgur.com/jn9ppCi.png also if you want to use the responsive version will work only if you are using the Gutenberg editor (and you do not deactivate it or use classic editor).
Also please note that we specific that if you are using the mobile theme you need to create a new page content using the mobile editor or the option for responsive version -> https://forum.tagdiv.com/the-mobile-theme/ -> https://i.imgur.com/JtW261Z.png -> https://i.imgur.com/NU6C1gr.png -> https://i.imgur.com/QN6o5By.png
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.
Thank you for your understanding!
