Dear Team
I am facing error when i try to edit my homepage. It showing UNRESPONSIVE and please wait. I am facing this problem since many days. Please assist and resolve it on urgent basis.
Homepage error – Newspaper theme.
Website URL: https://www.insurancegraphy.com/
Regards
Abhishek Kumar Srivastava
Hello !
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Dear Team
I have done all the stuff which you told me earlier but sill i am facing the same problem. kindly resovle it.
Hello !
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Please note that due to the high amount of support requests anwers can be delayed up to 72hrs !
Thank you !
I received the below email in the spam folder on 6th April. Please go through if you can understand what is the exact problem. It saying some problems in Td Cloud Library.
I have also deleted and installed again my TD cloud library and TD composer but it doesn’t work out. Please assist.
—–
Email was in spam folder from WordPress:
——
Howdy!
Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with one of your plugins, td-cloud-library.
First, visit your website (https://www.insurancegraphy.com/) and check for any visible issues. Next, visit the page where the error was caught (https://www.insurancegraphy.com/wp-admin/update.php?action=update-selected-themes&themes=Newspaper&_wpnonce=e2848afbec) and check for any visible issues.
Please contact your host for assistance with investigating this issue further.
If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.
To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.
When seeking help with this issue, you may be asked for some of the following information:
WordPress version 5.3.2
Current theme: Newspaper (version 10.3.2)
Current plugin: (version )
PHP version 7.3.16
Error Details
=============
An error of type E_COMPILE_ERROR was caused in line 1358 of the file /home/customer/www/insurancegraphy.com/public_html/wp-content/plugins/td-cloud-library/includes/tdb_functions.php. Error message: require_once(): Failed opening required ‘tdb_template_import.php’ (include_path=’.:/usr/local/php73/pear’)
For caution please also do not clink on the links because it was in the spam folder. May be any spam also.
Hello !
We have not received any e-mail from your side. We are waiting for your credentials as requested.
Thank you !
Please guide me without sharing my password with you.
What is this error?
Error Details
=============
An error of type E_COMPILE_ERROR was caused in line 1358 of the file /home/customer/www/insurancegraphy.com/public_html/wp-content/plugins/td-cloud-library/includes/tdb_functions.php. Error message: require_once(): Failed opening required ‘tdb_template_import.php’ (include_path=’.:/usr/local/php73/pear’)
Hello !
Without investigation we cannot provide proper support. You can try to delete and reinstall tagdiv composer and tagdiv cloud library.
Thank you !
I have emailed your requirement. Please resolve the problem as earliest possible.
Thanks
Dear Team
is it done?
Hello !
Your e-mail arrived in our SPAM folder, I have passed it to my colleagues and they will reply to you as soon as possible.
Thank you !
