Hi,
Facing a strange problem.
This is what we did:
We created a child theme as we needed to add few things in the author section of the post. We were using the style 8 so we copied both the “loop_single” and “single_template” in the child theme, made the changes and uploaded it according to the process in your documentation. We did not make any changes on the main theme files.
But then, we realized that the theme panel stopped working.
So, we deactivated the child theme and deleted it from the system. The theme panel still did not work.
So, we uninstalled the theme > deleted the theme > removed all associated plugins > uploaded the theme afresh in the wordpress and activated it. The theme panel is still not working.
NOTE: We have deactivated all other plugins to troubleshoot. Didn’t work.
Please help
TIA
Sudipto
Hi,
Please make sure that you are using the last version of the theme, Newspaper v10.3.2 also make sure that all the theme settings are set like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/ ->
and please increase all requirements that are lower, and follow all steps.
Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error, if you have these errors, you will have to contact your host and let them know that your admin-ajax.php is blocked either by firewall or the security settings.
Let me know the results!
Thank you!
Hi,
1. I am using the latest version. To be extra careful, I downloaded it again today from themeforest and uploaded it in my wordpress panel.
2. Server settings etc. : I had been running my site with Newspaper for last few weeks. No problem. So, no error there. Still, after receiving your message, I cross checked the system status and everything looks good.
3. Error in Theme Panel: There is no error. It just is not working i.e. it opens up the first page with default tab “HEADER” but nothing else is clickable. Cannot change tab, cannot even choose any header under the already open header tab. Even the “Save settings” is not clickable.
NOTE: Repeating, the problem occurred when we tried creating a child theme yesterday and made some code modifications. We made no modifications in the main theme. Post that, we deleted the child theme and reinstalled the main theme. The problem was not solved. If you want, we can upload the child theme again for you to see.
Suggest.
Hi,
Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.
Thanks
Thanks much. Shared the login details on mail. I have uploaded the child theme too (just in case you want to have a look)
