getimagesize error

Posted in: Newspaper
Post count: 20
gpantalone
#342593
Apr 23, 2020 at 1:38 pm

Hi, since this morning as long as I load my website it shows this error on the header

Warning: getimagesize(): SSL operation failed with code 1. OpenSSL Error messages: error:14095126:SSL routines:ssl3_read_n:unexpected eof while reading in … \wp-content\plugins\td-cloud-library\shortcodes\header\tdb_header_logo.php on line 792

No chance has been made on the theme, neither on php or any other server setting. The only modification was writing some articles, nothing else. What can I do to fix it?

Thanks

Post count: 18283
Vlad S
#342762
Apr 24, 2020 at 8:19 am

Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know if the warning still appear!

Post count: 20
gpantalone
#342988
Apr 25, 2020 at 4:47 pm

I’ve disabled all plugins, purged and disabled the cache, and the panel status show all green bullets (except of course for the cache one, as I disabled it). No effect, the problem is still there

Post count: 18283
Vlad S
#343163
Apr 27, 2020 at 11:39 am

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Please note that due to the high amount of support requests anwers can be delayed up to 48hrs !

Thank you !

Post count: 20
gpantalone
#344550
May 5, 2020 at 1:53 pm

Thanks, but I’ve solved it by restoring a backup database

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