Hello,
I need help with http://www.animal-law.it website. I started having CPU peaks and memory issues on Friday, after the update to the latest version: https://imgur.com/mOX8Ia2
Memory is 256M and I have reduced the plugins. Since yesterday I get a “critical error” message from wordpress while attempting to access cloud templates and theme panel.
https://imgur.com/FfK3MUW
https://imgur.com/2DITQdo
I installed Query Monitor and it seems that the problem lies within the Cloud Library Plugin: https://imgur.com/yhCctfP
I also asked my hosting support team and they point out that the PHP error might be here: https://imgur.com/lpSeGmF
The website is completely customised with templates, so I have disabled the standard pack.
I also disabled a lot of plugins, but it didn’t help.
I also noticed that I can regain access to the theme admin panel if I disable the td-cloud-templates plugin. The plugin is needed to render the website, so this issue should be solved. Any ideas?
Memory load with td-cloud-plugins DISABLED: 21%
https://imgur.com/WCxSh80
Memory load with td-cloud-plugins ENABLED: 89%
https://imgur.com/nQN45pz
There’s definitely something wrong with the plugin.
PHP errors:
Undefined index: tdbTemplateType – wp-content/plugins/td-cloud-library/includes/tdb_functions.php:1362
Undefined index: post_type – wp-content/plugins/td-cloud-library/includes/tdb_functions.php:1363
Undefined index: td_action – wp-content/plugins/td-composer/css-live/css-live.php:30
Hi,
Please make sure that the update was made conform to our documentation -> https://tagdiv.com/update-newspaper-theme/ if there are some problems using the option A please try the update manually (option B).
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you
Hello.
all requirements are met by my hosting (Kinsta).
I had updated using method A), now I’ve tried again using FTP with the same result: the theme panel and cloud templates are not accessible and the memory spikes from 20% to 90% when td-cloud-templates plugin is active, even with all other plugins disabled!
Given the circumstances, I suppose the problem is with the plugin itself.
As explained before:
– https://imgur.com/y335ciD
– https://imgur.com/WYEqTrE
Hi,
Please doable the WP_MEMORY_LIMIT, set it 512M
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.
Thanks
This solved the issue! Thanks!
Hi
I’m glad that I was able to help you!
If you have other questions, let us know!
Have a nice day!
