Receiving Error 500 when accessing tagDiv Cloud Library

Posted in: Newspaper
Post count: 1

When I try to access the tagDiv Cloud Library, to add a page for the tag taxonomy view, the UI throws an error: “Invalid reply from server endpoint”.

Invastigating more closely, a 500 HTTP status is returned by http://novamedicina.org/wp-json/td-cloud-library/td_cloud_proxy?uuid=c7c9ab09-5ac6-2dab-8c9c-75ac12d47d95


{"code":"internal_server_error","message":"<p>There has been a critical error on your website.<\/p><p><a href=\"https:\/\/wordpress.org\/support\/article\/debugging-in-wordpress\/\">Learn more about debugging in WordPress.<\/a><\/p>","data":{"status":500},"additional_errors":[]}
  • This topic was modified 6 years by s1e.
Post count: 35449

Hi,

Usually the “Invalid reply from server endpoint error” is caused by insufficient WP_Memory_limit, if you’ll set it to 256M, it should work -> https://i.imgur.com/Hjpd1Qk.png
Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also make sure that you are using https not http.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.

Let me know the results!
Thank you!

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