I am trying to use the Newspaper – Theme panel version: 10.3.4.
When I click on the dropdown arrows in the Theme colors settings, it is just loading and never opens the drop down.
Hi,
Usually this issue is related to a firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Please make sure that the theme is activate -> https://tagdiv.com/how-to-activate-the-newspaper-theme/
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
I have the latest version of WordPress.
I deactivated JetPack plugin.
The theme is activated. I have made other changes in the Theme Panel.
All other Theme Panel dropdowns work except the one for Theme Color.
I also checked with Blue Host and there is no security module. It is still not working? Can you go into my theme panel?
Hi,
Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.
Thanks
