Hello,
trying to work with a header cloud template, when I try to save it, the icon just spins and does nothing. Is there a way to fix this? I keep running into this issue.
Thank you.
Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
In most of the cases this is a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also make sure that the role of your user is admin or editor, only these type of users can save the changes for cloud templates.
Thank you!
Hello,
we have made sure all the settings are set correctly. I have also turned off plugins. Still can’t get anything to save when using cloud templates. Any other issues that could be at hand here?
Thank you.
Hello !
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Thank you !
