Hi,
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins (theme plugins), also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.
Let me know the results!
Thank you!
I’m having the same error and don’t have any additional plugins included on my site.
The problem is in the Cloud Library plugin
Hi,
Did you check the theme requirements and the settings that you have on host? it can be a custom code set or something that is block the tagDiv Composer or tagDiv Cloud Library.
If you want you can send us an email at contact@tagdiv.com and we’ll check the problem.
Thank you for your understanding!
