I have received the following e-mail and my theme panel no longer works.
“Hallo!
Seit WordPress 5.2 gibt es eine eingebaute Funktion, die erkennt, wenn ein Plugin oder ein Theme einen fatalen Fehler auf deiner Website verursacht, und dich deswegen mit dieser automatisierten E-Mail benachrichtigt.
In diesem Fall hat WordPress einen Fehler in einem deiner Plugins, tagDiv Composer, abgefangen.
Besuche zunächst deine Website (https://modusx.de/) und überprüfe sie auf sichtbare Probleme. Besuche als nächstes die Seite, auf der der Fehler aufgetreten ist (https://modusx.de/wp-admin/admin.php?page=td_theme_panel) und prüfe, ob es sichtbare Probleme gibt.
Bitte kontaktiere dein Hosting-Unternehmen, um Unterstützung bei der weiteren Untersuchung dieses Problems zu erhalten.
Wenn deine Website fehlerhaft zu sein scheint und du nicht mehr wie gewohnt auf dein Dashboard zugreifen kannst, hat WordPress jetzt einen speziellen „Wiederherstellungsmodus“. Auf diese Weise kannst du dich sicher in deinem Dashboard anmelden und weitere Untersuchungen durchführen.
LINK ENTFERNT
Um deine Website zu schützen, läuft dieser Link in 1 Tag ab. Aber keine Sorge: Ein neuer Link wird dir per E-Mail zugeschickt, wenn der Fehler nach Ablauf der Frist erneut auftritt.
Wenn du Hilfe bei diesem Problem suchst, wirst du möglicherweise nach einigen der folgenden Informationen gefragt:
WordPress-Version 5.4.2
Aktuelles Theme: Newspaper Child theme (Version 9.0c)
Aktuelles Plugin: tagDiv Composer (Version 2.6 | built on 03.08.2020 12:34)
PHP-Version 7.2.32
Fehler-Details
==============
Ein Fehler vom Typ E_ERROR wurde in der Zeile 2753 der Datei /html/modusx/wp-content/plugins/td-composer/legacy/common/wp_booster/td_util.php verursacht. Fehlermeldung: Uncaught Exception: DateTime::__construct(): Failed to parse time string (@) at position 0 (@): Unexpected character in /html/modusx/wp-content/plugins/td-composer/legacy/common/wp_booster/td_util.php:2753
Stack trace:
#0 /html/modusx/wp-content/plugins/td-composer/legacy/common/wp_booster/td_util.php(2753): DateTime->__construct(‘@’)
#1 /html/modusx/wp-content/plugins/td-composer/legacy/common/wp_booster/wp-admin/panel/views/td_panel_social_networks.php(54): td_human_readable_ts(NULL)
#2 /html/modusx/wp-content/plugins/td-composer/legacy/common/wp_booster/wp-admin/panel/panel_core/td_panel_core.php(143): require_once(‘/html/modusx/wp…’)
#3 /html/modusx/wp-content/plugins/td-composer/legacy/common/wp_booster/wp-admin/panel/td_view_panel.php(2): td_panel_core::render_panel(Array, ‘theme_panel’)
#4 /html/modusx/wp-content/plugins/td-composer/legacy/common/wp_booster/wp-admin/panel/td_panel.php(72): include(‘/html/modusx/wp…’)
#5 /html/modusx/wp-includes/class-wp-hook.php(287): td_panel->td_theme_panel(”)
#”
Picture: https://ibb.co/g418pj7
Hello !
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hello,
the answers you get here are always the same.
Disable all plugins. Disable Child Theme. Disable caching.
I did not change anything on my system and only updated the template. It is not possible that I have to deactivate and check my plugins now. Isn’t it your job to only release updates that are compatible with the current plugins? I have no unusual plugins installed. What should I do if I use a plugin that is no longer compatible with your current version? Find another plugin? That could take several hours of work.
Hello !
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you
Thank you !
Any luck? I had to roll mine back, I noticed a conflict with FileBird, but that wasn’t the only one, it grays out the page, when I disable FileBird I can click on the panels but the save button doesn’t show up so can’t make changes.
@Vlad S, i sent
@elvisfrog: No sorry, dont’t work. And i don’t use the Plugin FileBird 🙁
Hi,
Please try the following steps if you are using Newspaper v10.3.6.
1. Disable tagDiv Composer -> https://i.imgur.com/uzBdRB9.png
2. delete tagDiv Composer -> https://i.imgur.com/xGGfYE7.png
3. Reinstall tagDiv Composer -> https://i.imgur.com/Ay0zJHn.png or -> https://i.imgur.com/ZMgV9at.png
4. Make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
If the problem persists, please deactivate ALL plugins except tagDiv plugins (theme plugins), also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If there are still some problems, let us know!
Let me know the results!
Thank you!
Hi, thank you.
I write a E-Mail to Support and he fixed the Problem.
His Message: “I have reinstalled the composer, the issue is now fixed. Please check again, the theme panel should work fine now.”.
Thanks a lot.
Hi Patrick93, those were the exact steps I mentioned above that you need to follow to fix the problem.
The think is that we are glad that the problem is solved.
If you have other problems or questions, let us know!
Have a nice day!
