After updating the theme the website going down

Posted in: Newspaper
Post count: 4
4usoft
#361012
Aug 18, 2020 at 6:42 am

HI,

I have updated the theme before 10 hours, After that my server’s Load Average is going high repeatedly.

PLease help

Post count: 18283
Vlad S
#361094
Aug 18, 2020 at 11:42 am

Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Post count: 4
4usoft
#361096
Aug 18, 2020 at 11:52 am

HI, All the system requirements are fine . no problem with that.

The website using 2 server one for DB and another for file Most of the time while adding new posts, the Load Average and CPU Utilization is going high for the File server i’m using 2 core CPU & 8 GB of RAM.

I have also enabled WP debug but not able to figure out what exactly causing the issues. can you people help me in this!

Post count: 18283
Vlad S
#361215
Aug 19, 2020 at 8:17 am

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

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