Hello there, so I’m starting a new website and using the newspaper theme. Everything was fine and all customization was almost finalized until I tried uploading a new logo I designed myself.
A few minutes after the upload, I noticed my website went down with the “error 508 Resource Limit Reached” https://prnt.sc/u254sp i got in touch with my hosting to know why and I was informed that “there is a self-DDoS on my relationshiplesson.com domain name which is possibly caused by my website theme.
I was also made to realize “that due to the theme configuration issues, my site is being requested by my server at the URL: http://relationshiplesson.com/wp-content/uploads/2020/08/logo.jpg”. It’s said that this causes the high resource usage and can lead to error 508 on the sites hosted in my account.
So I asked for the solution and was told “Usually, this kind of issue requires code-debugging which cannot be provided by hosting organization.” So, I was adviced to get in touch with the theme developers.
This is true because whenever I go to my ftp and rename the Newspaper theme folder, my sites comes back up and I have activated another theme which everything is fine. I have deleted the theme and downloaded another one via envato market plugin and it’s still the same issue immediately the theme is activated, website shows up “error 508 Resource Limit Reached” again.
Please what can be done to rectify this issue?
Website URL = relationshiplesson.com
hosting = namecheap.com
Wordpress is running on the latest version. and PHP version is 7.4.
So please whats wrong and how do i rectify this issue?
I am still experiencing this issue and unable to use either my site or the theme
Hello !
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
I have met all the requirements and I still have the error https://pasteboard.co/JnhIVwF.jpg
Hi Patienceamara, so if I understand correctly you are using only our theme and the theme plugins, without other plugins and you get 508 error ? if is so you need to make sure that you have a good server that can provide you performance -> https://i.imgur.com/V1HPhJp.png
Also if you have this kind of server and the problem still persists we can take a look, to see if you can indemnify and fix the problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Well, i pretty much believe i have a very good server.
I use namecheap Stellar plus Package https://prnt.sc/u3i3r9 which I have used to host website for numerous clients.
I just sent you a mail
It’s two days, and I haven’t gotten a response yet from here and the mail I sent.
I’m unable to proceed with my website plan because of this issue.
Please look into this ASAP
i HAVE MORE THAN 72 HOURS WAITING FOR A RESPONSE THROUGH THEIR EMAIL. This guys are pulling a really good scam. I already contacted the state attorney and BBB so they can handle this guys.
???☹
You guys seem to forget that the only reason we are paying for this theme is because of this support.
There is plenty of this theme scattered on the internet for free and they provide updates.
So, why should we purchase, if we can’t get the “Golden Support” when we need it?
Hi Patienceamara, unfortunately, in these days it can take more than 48h until we respond on email, due to the large volume of work during this holiday period, also we are not working in weekend, therefore if you send or post Friday or in weekend will take some more time until we’ll reply back.
Also, my college Catalin L. already answered to your email, please continue the conversation there.
Hi joandajer, this is not a scam, we are sorry for the long time withing, as I know Simion C. answer to you and now he is in holidays, another support member also took Simion’s e-mails and it can take a little longer time until we replay back.
Thank you for your understanding and sorry for the inconvenience!
Truth be told, 48hrs is too long enough and now it takes longer?
This are websites we are dealing with where theme malfunction greatly affects user experience and negatively affects search engine optimization.
Please do better. I believe you can.
Hi, we try our best and we’ll try more than that. Our support team from email will try to fix the problem as soon as possible.
Thank you for your understanding and sorry for the inconvenience!
