Wow. How to replace the text in an imported cloud template with an image I have created at the correct size would seem to be a simple task. Apparently not. How do I delete the imported Pulses Pro text? It can’t be selected and deleted or overwritten! The image appears as a tiny little image beside the text. Having to wait 24 or 48 hours for a response that is just a direction to look at more unhelpful videos or text is immensely frustrating. Please provide an email to a person that I can communicate with without having a 48 hour turnaround just to make contact.
Hello !
We are sorry for the inconvenience !
Unfortunately at the moment there is no option for dedicated or live support. The only ways to receive support is this forum or via e-mail depending on how hard the issue you are facing is.
For the Pulses pro text you will have to remove it from here: https://www.screencast.com/t/CciVzbRlXWT6 And add the logo.
Each element is editable individually. Some of them may have more options than others. For logo size you can set it as you can see here: https://www.screencast.com/t/OneH8fctR6ER If you set the width the logo will automatically resize and keep the ratio.
Let us know how can we be more helpful !
Thank you !
Thanks for that Vlad. That has helped a bit but not completely.
A number of problems and queries so far that I hope you may be able to help with please:
I have removed the text and added the image, but the size cannot be adjusted. When I add a width, it does nothing and when I return to the page it has defaulted to ‘auto’.
When I try to delete an element in the header that I don’t want (eg the social icons), the screen goes dark and opaque and freezes, nothing is deleted.
I have customised the theme colours in the theme builder but these are not visible on the pages.
How to get rid of the large size unwanted image at the top of a post, but keep a small one as a featured image? (see below re the shape of the image)
How to adjust the layout of individual post pages? (choose which sidebars to have on the left and right etc)
How to have a particular post with no sidebars?
How to set particular thumbnail images to portrait or other specific size or layout (so, for instance, the tops aren’t chopped off)?
How to have a post layout that has columns?
Thank you for your help.
Hello !
I have removed the text and added the image, but the size cannot be adjusted. When I add a width, it does nothing and when I return to the page it has defaulted to ‘auto’. When I try to delete an element in the header that I don’t want (eg the social icons), the screen goes dark and opaque and freezes, nothing is deleted.
This should not happen, there may be a plugin conflict on your website. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Can you provide a screenshot of your editor and show us what you are looking to change and how?
On posts you will have to use cloud library templates that are fully editable using tagDiv Composer: https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/ Once the templated installed you can open it using tagDiv Composer and remove the feature image element ( right click on it and delete )
You can import multiple templates and design each one to fit your taste. Each post can have only 1 design and it has to be set manually as you can see here: https://www.screencast.com/t/emXJrV3dO
For sidebars you can follow our guide here that will help you find lots of informations about how to use the tagDiv Composer more advanced: https://www.youtube.com/watch?v=fa7GenCHcBU&t=14s
The recommended image sizes are 800x600px or 1920x1080px this will create the image ratio that is needed.
That can be found in the ROW layout as you can see here:https://www.screencast.com/t/BVfRiPkUBAz
I hope this was helpful !
