Hello! Need help with our home page. Since WordPress and theme update it’s freezing on mobile devices after touching/rolling the page content.
The problem is happening on android devices and multiple browsers (Chrome, Edge, Safari)
We’ve set the AMP version of the home page until we can solve the problem, but the mentioned behavior can be seen on this test page: https://cangurunews.com.br/home-teste
Please help!
Thanks!
Hello !
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hello !
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hi, Vlad! System requirements ok!
I’ve deactivated all third party plugins, including WP Super Cache, and the problem persists. I’d appreciate it if you could take a closer look, please.
Thanks!
Hello !
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you
Thank you !
Hello !
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you
Thank you !
Ok! E-mail sent. Thanks!
