Social media site can't be added

Posted in: Newspaper
Post count: 12

This is the site I’ve made yesterday night using newspaper lifestyle magazine theme- https://www.sassygirljunjihyun.com/

But social media like facebook, youtube can’t be linked properly…and number of followers are not showing there (only instagram account could be linked in front page) ๐Ÿ™

Edit: I’ve added API key for youtube and links for other social media in theme panel, but not working ๐Ÿ™

Post count: 18283

Hello !

Please make sure that you add the social ids properly as you can see here: https://www.screencast.com/t/c4fwXm76

And also follow our guide: https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/

Thank you !

Post count: 12

Hello, I tried the way you showed in the guide…now facebook and youtube counter works, but instagram counter isn’t working at all!
Also I can’t save my instagram and youtube link from your theme panel (social networks)…no matter I save the new settings, it’s gone when I check back! It really sucks! ๐Ÿ™

Post count: 18283

Hello !

At the moment the social counter of Instagram indeed has a bug that our developers are working to fix it.

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Post count: 12

I have cleared all the caches, even tried different browser, but it’s not working! I’m so fed up ๐Ÿ™

Post count: 12

Update: It worked now!
How?- I typed the link address myself instead of copy-paste, then it got saved! ๐Ÿ™‚

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