Edit with TD Composer hangs

Posted in: Newspaper
Post count: 6
jlopez17
#365468
Sep 17, 2020 at 10:38 pm

Hi,

When I try to edit a page with TD Composer, the system hangs and I can’t edit.

If updated WordPress and I’m using Newspaper 9.8.

Is this a known issue? Any suggestions?

Thanks,
Joe

Post count: 18283
Vlad S
#365548
Sep 18, 2020 at 12:09 pm

Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Post count: 2
Jerikstl
#366135
Sep 22, 2020 at 9:52 pm

Hello – We have been having the same issue. We are meeting all system requirements according to the theme documentation. We have also tried disabling all 3rd party plugins, but the issue remains. Our website is randomlengthsnews.com. We are using post templates (pro default) on many pages including randomlengthsnews.com/editorial

Post count: 18283
Vlad S
#366255
Sep 23, 2020 at 1:16 pm

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

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