Task – to replace the banner image jpeg on the Home Page
Select Inner Row and on CSS “remove image” – image removed
Upload new image from Media Library – identical size and format, just a different design
Will not upload – no error message, just nothing.
This is an intermittent thing – sometimes it works, sometimes it doesn’t.
Also happens with other elements on the Home page – sometimes they load after 5/6 attempts – sometimes first time, others not at all – tried with Google Chrome, Edge, Safari – tried from different pc – same result, very frustrating.
Please advise what can be wrong
Hello !
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also, please check your console and if any errors appear, take a screenshot and send it to us so we can take a better look.
Thank you !
Disabled all none Tag Div plug ins – still not working.
The only other piece of info is that the problem has started since transferring to Chemicloud.
I have checked via Chemicloud Cpanel that…. allow-url etc… is checked, it is.
Please can you access my Home page and have a look.
I can give you Admin access, thanks.
Hi williSTA, if you tried all the suggestions from this topic -> https://forum.tagdiv.com/topic/i-am-not-able-to-upload-logo-in-fitness-blog-pro-imported-theme/ also make sure that you do not have enable WP Bakery plugin and that you have at list php v7.2.
If there is still a problem, please make a full backup and send us an email at contact@tagdiv.com and provide admin login and cPanel. We will take a look. Include a link to this topic in the email.
Thank you for your understanding!
