I can neither update the current pages with the DIV composer nor create new ones. It’s been a long time since. When I try to modify some page with div composer it loads the div composer, but does not allow changes. Even if a module changes, it is not reflected. It remains processing. I thought it was a problem of incompatibility with some plugin, but I have deactivated all of them and I still cannot update the pages or create new ones. I’ve cleared cache and everything, but to no avail either. The theme is updated to the latest version.
FYI: I have tried this, with no success.
1. Disable tagDiv Composer -> https://i.imgur.com/uzBdRB9.png
2. delete tagDiv Composer -> https://i.imgur.com/xGGfYE7.png
3. Reinstall tagDiv Composer -> https://i.imgur.com/Ay0zJHn.png or -> https://i.imgur.com/ZMgV9at.png
4. Clear all cache from your website, host and browser ( for browser use force refresh Ctrl Shift R ).
Hello !
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Good afternoon. As I said in the previous comment, it had been verified that the system requirements are adequate, all the plugins have been uninstalled except those of the theme and the composer plugin has been deleted, installed and activated again, and it still does not work. It stopped working in a previous update and we haven’t been able to get it to work anymore.
I have already hired a computer scientist to review it in view of the response you give me. The support is not good in my opinion. If you had at least read what I have written, you would see that everything you comment has already been done. But you put generic answers even if they tell you that this is already done. Thank you anyway.
Hello !
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Thank you !