Cache problem when editing Frontpage

Posted in: Newspaper
Post count: 47

Hi,

I’m using WP Super Cache and set up like in the instruction.

But whenever I edit the frontpage using TagDiv Composer, the frontpage of other viewer switch back to the old theme, as follows:

– Wrong theme appear after the edit: https://imgur.com/a/8gjqTRN
– This is the right theme: https://imgur.com/a/6r81sVU

I deleted all the old theme and layouts in the Dashboard, only keep the current one. I believe this is related to the cache because sometimes when I delete the cache or edit something again, it’ll switch back to the right theme.

This is such annoying. Please help me.

Thank you.

  • This topic was modified 5 years by player1. Reason: formating
Post count: 18283

Hello !

Please check in the website manager what header are you using: https://www.screencast.com/t/fBnPwIXUKk

Make sure that you are using the same header.

Thank you !

Post count: 47

Hi Vlad,

I did. But the problem still remains.

Post count: 18283

Hello !

We need to take a look and see what happened there.

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Post count: 47

Hi Vlads, sorry but I’m not able to give you those credentials.
If you want any information to help you and your team to figure it out, please let me know. My site is: o n t o p [dot] v n.

Right now the problem still exists on mobile devices (iPhone, iPad), when I switch to Desktop View, the frontpage theme change to the right one (the problem occures on mobile view).

Thank you.

Post count: 18283

Hello !

Unfortunately we will need to take a look at what settings you have, maybe you missed something. If you are having any issues about sending your credentials you can use gmail confidential:https://support.google.com/a/answer/7684332?hl=en

Thank you !

Post count: 47

Hmm, I partially solve it by re-installing your theme and then create a dedicated theme for mobile. But this way has another problem. iPad users are detected as mobile as well and load mobile theme, instead of the responsived desktop theme.

I know your mobile theme has a section for iPad but it’s nearly impossible to keep the good UI and UX for both mobile and iPad with just one layout.

Post count: 35449

Hi player1, if you are using the mobile theme plugin or mobile page with WP Super Cache plugin, please make sure that you enable this option -> https://forum.tagdiv.com/cache-plugin-install-and-configure/ -> https://i.imgur.com/bDYNZcE.png
Also using the mobile page you can edit the mobile and table view -> https://i.imgur.com/UpyT1D3.png
Hope this will help you!

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