suport portal?

Posted in: Newsmag
Post count: 34

Is this the support portal or is there another way to get the support we paid for?

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need info on ad banner rotating

Post count: 35449

Hi, yes, you can get support on this forum.
Our theme do not have ad banner rotating this can be achieve only if you are using a plugin for ad rotating, for example this one https://wordpress.org/plugins/adrotate/
Using our theme you can set the ads according to our documentation from here -> https://i.imgur.com/pHBk8jr.png -> https://forum.tagdiv.com/newsmag-custom-ad-spots/
Thank you!

Post count: 34

site has crashed twice

Fatal error: Cannot redeclare true_plugins_activate() (previously declared in /home4/dennisg/winip.news/wp-includes/functions.php:7646) in /home4/dennisg/winip.news/wp-includes/functions.php on line 7705

Post count: 35449

Hi,
As I can see in your message, there seems to be a problem in functions.php, what you can do is to replace the code from that file with the code from the theme package, normal this should fix the problem.
Here are some guides for this problem:
-> https://wordpress.org/support/topic/fatal-error-cannot-redeclare-true_plugins_activate-previously-declared-i/
-> https://stackoverflow.com/questions/61292124/how-can-i-solve-this-problem-in-my-wordpress-site-fatal-error-cannot-redeclare
Another thing that you can do is to make a full backup and remove the theme and plugin, then reinstall the theme and theme plugins and set buck the extra plugins one by one and check to see if the problem reappear.
Let me know the results!
Thank you!

Post count: 34

Now how about the mobile menu not showing up! Do I have to have a mobile site seperate

Post count: 35449

Hi winipnews, I see that you have a mobile menu -> https://i.imgur.com/cQ5rz3e.png but the icons are not displaying -> https://i.imgur.com/ChaqUyH.png you need to fix the problem with CORS -> https://crunchify.com/how-to-fix-access-control-allow-origin-issue-for-your-https-enabled-wordpress-site-and-maxcdn/
Hope this will help!
Thank you!

Post count: 34

CORS? is it a plugin? so m any to choose from
which one?

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edited the .htacces file, added:
<IfModule mod_headers.c>
<FilesMatch “\.(ttf|ttc|otf|eot|woff|woff2|font.css|css|js)$”>
Header set Access-Control-Allow-Origin “*”
</FilesMatch>
</IfModule>
and mobile still shows click here to use the wp menu builder

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I thought your theme was mobile compliant?

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It is; however, the theme folks don’t manage your website or hosting setup. That needs to be managed for *any* theme using WordPress, which allows for local hosting of fonts, proper hosting setup for PHP and image capabilities or other things that any large WP theme requires to work. I think there is a ‘requirements’ check in the theme panel someplace, and also a checkup panel in WordPress itself now, so that might be a good first place to double check all your ‘baseline’ capabilities are in place.

I don’t work here, just long time user 🙂

Post count: 35449

Hi winipnews, I just inspected your website and now the CORS errors are gone and the mobile version is ok -> https://i.imgur.com/n8Y8sGN.png -> https://i.imgur.com/NWCGwm8.png
Our theme requirements are -> https://forum.tagdiv.com/newsmag-requirements-for-newsmag/ as simchris said you can double those values and see if there are still some problems.
Let us know the results!

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Just followed the wp cach guide and it made my site even slower started out at 47 now the value is 40

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Our site on mobile menu links to this what should i do?
wp-content/endurance-page-cache/cocaine-worth-1-million-hidden-in-bananas/_index.html

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Hi winipnews, if you have the mobile theme plugin, the menu need to be set from here -> https://i.imgur.com/ECvLv8v.png also if you are using WP Super Cache make sure that this option is enable -> https://i.imgur.com/9YYIQSK.png also make sure that all settings are as in this guide https://forum.tagdiv.com/cache-plugin-install-and-configure/
Let me know the results!

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Thanks thats it

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Do i have to use the mobile editor? my about page does not show on mobile but it does on desktop
https://winip.news/about-us/

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Hello, very good, the tikTok logo is not adapted, it is not visible either, the logos are from the other social networks are perfect, but not tikTok, neither in the sidebar, nor in the menu. Is there any way to solve it? Thanks a lot.

Post count: 35449

Hi winipnews, yes you need to use the mobile editor, or you can set that page to get the responsive layout -> https://i.imgur.com/mJppGQh.png
Hi Semidan, please provide me a link where I can inspect this problem.
Thank you!

Post count: 34

every time we use this site we get a hacker here is the link when accessing menu only on mobile, we use a firewall but still comes back
Our site on mobile menu links to this what should i do?
wp-content/endurance-page-cache/cocaine-worth-1-million-hidden-in-bananas/_index.html

Post count: 35449

Hi winipnews, if I understand correctly when you are using the mobile menu your website is hacked? if yes, you need to use some security plugins, the firewall is good, but there are other plugins that can be use https://kinsta.com/blog/wordpress-security-plugins/
Thank you!

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my contact page keeps reloading even in editing mode using tagdiv but not in wp editor unable to view
https://winip.news/contact/

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hello
please suggest me how to show home page in mobile view . i have try but mobile view is diff please let me know how to enable this.

Thank You

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