Hello!
I am facing a problem with the Mobile Pages.
A couple of months ago I set up the mobile pages for some of the pages of my site (the posts, the categories, the homepage, etc..); after a while, I decided to not use the mobile pages anymore and return to responsive version (desktop and phone), while using the Mobile Theme to render my AMP pages.
Since that, I cannot access most of the pages (including posts) from my phone, only from desktop.
Sometimes, there is no response: if I try to reach a link, the browser loads a blank page.
Sometimes, it loads a a critical error message, but without telling what this error is. The browser console says it is a 500 error.
Sometimes, WordPress says this is the error: https://paste.pics/B7P8R
Already did the usual routine (deactivating the plugins, checking the server criteria for Newpaper theme, etc..).
What may be causing this situation?
Hello !
Please provide a link to your website in order to inspect and see what can be done.
Thank you !
The link is in my profile…
But here goes again: https://osaopaulo.org.br
Hello !
We need to take a look and see what can be done there to see if a fix can be done.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Please note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2
Thank you !
Already did that.
This morning I sent an email to this address, as I was talking about another problem that I had with the theme. They already know the credentials and the link to this topic.
I’ll wait the answer!
Here is the answer that the support team sent me via e-mail:
“Also the problem with the empty post is because the mobile pages were not removed from the posts, and were only deleted, therefore it was display and empty content. Please check your website now and let me know if there are still some mobile links that do not work, for those you need to assign a mobile page then remove it (set on no mobile page) and only after that delete the mobile page.”
It seems a rather complicated and troublesome process to do (janky is the right word), but it works.
