Hi!
Whenever I try to use the TD Cloud Library (inside the TD Composer, or simply trying to import a new Cloud Template) I face an error message that says: Invalid reply from server endpoint.
It’s not a problem of memory (as I have 1GB alocated in my VPS to this theme), neither of SSL (my whole site is in https).
What may be causing this?
Hello!
This may be caused by a plugin or unused files.
You will have to first start looking for a plugin conflict. Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you for your understanding!
Thanks!
I looked around my files and found that it was a minified html file that was broking the connection.
Hello!
I’m glad you have managed to solve the issue.
Let me know if you need further assistance.
Have a nice day!
Hi, Bettina!
One doubt about minifying HTML, that was the culprit of the issue: when I minify it, it brakes the connection with tagdiv servers, but it does not brake my live website functionality.
Is it ok to minify the HTML on my live site and unminify it only when I need to use the TD Composer and TD Cloud Library?
Hello!
It is recommended not to minify the HTML when you are using the TagDiv Composer and Cloud Library because it might break them just like it happened in your case.
For the live version of the website, there shouldn’t be any problem with that.
If you use a plugin to minify your HTML, then check for an option to not minify the HTML for admins and only for guests.
Hope that helps you!
Thank you!
Great! I’ll do that.
Thank you very much!
