I am facing a problem with the mega menu categories post load. The loading spinner just loads infinitely and doesn’t show the articles. Please refer to below image:
https://i.imgur.com/uLFgbE8.jpg
The same thing also happens to the ajax loader in blocks.
https://i.imgur.com/f8ac3S3.jpg
I’ve tried all three options at the mega menu preloader. No preload (default), optimized preload, and preload all. Neither made a difference.
My site doesn’t have any issues so far. Everything else runs smoothly. There is a warning that my PHP memory limit is insufficient. Im not sure whether this is affecting it? https://i.imgur.com/VM4aZn9.png
Please help!
Hello!
Please increase your memory limit by following our guide: https://forum.tagdiv.com/system-status-parameters-guide/
Also, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know about your results!
Thank you!
Thanks alot Bettina. I did all the steps above and the problem seems to have gone away now. Not sure if it was the memory limit or the cache causing the issue. Either way, fingers crossed it doesn’t happen again. Appreciate the help.
I’m not sure if I should start another thread about this, but how do I show “related posts” at the sidebar?
https://imgur.com/B16Y6Qf
Thanks
Hello!
If you have cloud template, then you can edit the page with TagDiv Composer and drag & drop the element on that side. Otherwise, you can’t do that with default templates.
Thank you!
Bettina, the infinite loading issue is back. To fix the problem that day, I cleared cache, deactivated and reactivated the plugin. But now it’s back.
https://imgur.com/pPopaKO
I’m not sure what’s causing this. I do have W3 total cache installed. To be clear, when you asked me to disable the cache plugin, do you mean I shouldn’t use one with newspaper theme at all?
These are my w3 cache plugin settings:
https://imgur.com/a/athFU01
Hello!
We recommend using WP Super Cache plugin with the settings from our guide, so this is working correctly: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Please give it a try and if the problem persist, then you can contact us via email at contact@tagdiv.com and we will take a look and find the best solution for you.
Also, start looking for a plugin conflict, please deactivate ALL plugins except tagDiv ones.
Thank you!
