Hello team,
The new update significantly improves loading times, but leaves the TagDiv composer completely unusable as you can see in the following video https://www.loom.com/share/bdd170f74a28424b848ea0856fdda96c
As you can see, I have gone from the previous version (10.3.9.1) where it works to this new one where the composer stops working. Logically, it does not let me change anything or configure, or delete elements, etc.
I hope your help, regards
Roll it back until they fix it. Lots of threads, including mine, on this.
Hello,
I saw when updating the plugins, you got an error, so this can be from the firewall or security module which blocks admin-ajax.php request.
Please before doing the update, disable the all extra plugins you use and try to make the update manually, this is a guide that can help you => https://forum.tagdiv.com/newspaper-how-to-update-a-plugin/
Let me know the results!
Thank you!
I have followed your steps and it still does not work as you can see https://www.loom.com/share/bd68be0342f94149931ff2c987ffadc9
But if I go back to 10.3.9.1, the visual composer works fine.
I need technical support, more I can not do.
Hello,
Please make a test using only tagDiv plugins, to make sure that you do not have a plugin conflict (I saw you have plugins untested with our theme).
If the problem persists, make a full backup and contact us at contact@tagdiv.com and provide wp-admin and credentials and cPanel access to investigate this problem. Also, paste a link to this topic so we can easily identify you.
Thank you!
Hello Anamaria.
I have left in your email the access codes and an indication of the url of this incident.
I look forward to your actions.
Thanks a lot!
