User profile page bbPress

Posted in: Newspaper
Post count: 48

I have problem with user profile page of bbPress plugin. In this PAge the theme layout is broken.
ow can I fix the issue?

Thanks

Post count: 21065

Hello!

Please provide us more information about your issue, also a screenshot and a link to your website in order to help you.
We have also a tutorial about how to setup a form with this plugin: https://forum.tagdiv.com/how-to-install-bbpress-forum/

Thank you!

Post count: 48

It’s seem that page can’t load the style except the part of bbPress.
The forum it’s now private and I’ve disabled the page in order to avoid that users access to broken page,, for now i provide a sceenshot here: user profile
Let me know if enough.
Thanks

Post count: 21065

Hello!

If you use default templates, please check if you have Standard Pack installed and active.
If you use cloud templates, then try to do these steps as quickly as possible, so your visitors do not notice the process:

1. disable TagDiv Composer
2. uninstall TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cahce plugin exists)

Also make sure your WordPress and plugins are up to date.
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Let us know about your results!

Thank you!

Post count: 48

I’ve done as you suggested but nothing changed. In the meantime I’ve create a staging environment, you can check the problem in the following links:

NOTE insert the htaccess credentials

URL Forum: https://staging.lindipendente.online/forum/
URL of a profile: https://staging.lindipendente.online/utente/matteo/

You want access to wordpress in order to fix the problem?

Let me know. Thanks

  • This reply was modified 5 years by Calin.
Post count: 21065

Hi,

Please send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thanks!

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