TD Composer unable to edit mobile version of homepage after update

Posted in: Newspaper
Post count: 2

After updating the TD Composer plugin, when we try to make any changes (add, edit, delete) to our mobile page of our homepage we always get the following error:

changeData Error: Element model id is not in $refEl data! Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)

The website url is https://warnews247.gr/
TD Composer version is 2.8

Any help will be kindly appreciated

Post count: 21065

Hello!

First of all, try to do these steps as quickly as possible, so your visitors do not notice the process:

1. disable TagDiv Composer
2. uninstall TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cahce plugin exists)

Also make sure your WordPress and plugins are up to date.
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
For this error you can check our guide from here at point 5: https://forum.tagdiv.com/tagdiv-composer-not-working/
Please also check the page for special characters and remove them if they exists.

Let us know about your results!

Thank you!

Viewing 2 posts - 1 through 2 (of 2 total)
The forum ‘Newspaper’ is closed to new topics and replies.