I just installed the theme and imported the Magazine Pro demo with data.
It shows up completely broken in the upper part. Not a good start considering that I need to move quickly with this development
Could you please mention what could be wrong?
The same thing happens removing that theme and data, and installing the default theme with data
funnily enough, the site looks good if I open the “edit” mode
They got your money now dude you will never see support now.
Hello, @FFF,
Please make sure all the tagDiv plugins are enabled => https://www.screencast.com/t/sUy4KEsyeGE
Also, if you have the plugins enable, please make a test only with tagDiv plugins, if you have extra plugins please deactivate them and see if is still a problem.
Also, please make sure that all the settings are like in our requirements, please follow the guide carefully: https://forum.tagdiv.com/requirements-for-newspaper/ and please increase all requirements that are lower, and follow all steps => https://www.screencast.com/t/3eF7oKMSOr2J
Thank you!
hi Anamaria
thanks for following up.
Everything as mentioned in the guides, for the sake of testing I even just tried installing, as you suggested, all the unrelated plugins (newsletter, amp…totally unrelated to the home page issue) but no luck in any way.
This already cost me several wasted hours friday night when I quickly needed to build a site.
Unfortunately, I had to request a refund via themeforest, as the product was and still is unusable after a simple install and import of a demo.
I would appreciate if you could speed it up.
thanks
Hello,
I’m sorry that you could not achieve what you need with our theme.
You can request a refund here – https://themeforest.net/refund_requests/new and we will approve it as soon as possible and Envato will refund your money.
Thank you!
Hi Anamaria,
Happy to see this good customer support.
I have already requested the refund so you should already see it. Please let me know if you cannot find it!
thanks
We have approved the refund! Sorry for inconvenience!
