URL: https://cullenh1.sg-host.com/
I am having troubles with the site holding its configuration after clearing cache. It appears to be reverting to a mobile theme on a desktop view. Here is an example of a page that is now displaying as a mobile page on a PC:
https://cullenh1.sg-host.com/information-center/.
This is happening randomly and it has impacted all screens. Any suggestions?
Temporary fix has been to open each page in TD Composer, save it, then clear cache. It seems to last an hour or so before it breaks.
The issue is readily visible when using a cellphone as well.
Hello,
Usually, the problem is from a cache plugin, because you are using the mobile theme plugin => https://www.screencast.com/t/mpbsqaVtX2kL, the mobile layout will have a different design and most of the cache plugins do not recognize this and provide the mobile version for desktop (or vice versa). We recommend using WP Super Cache plugin with the settings from our guide -> https://forum.tagdiv.com/cache-plugin-install-and-configure/
If you created the mobile pages with tagDiv Composer, then when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
Better deactivate the plugin and see the results.
Also, if you create a mobile page, please check if is set correctly => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
You can check this video about the Newspaper theme version on mobile and how to edit them -> https://www.youtube.com/watch?v=SpGkOnJeNZY.
Hope this helps you!
Thank you!
Thank you. Disabling the Mobile Plugin appears to have solved the issue. I will read further on the use of the Mobile Plugin. I appreciate your quick reply.
