After updating from 10.3.9 to 10.4 I am experiencing major problems with the tagdiv editor.
I can’t add new elements or templates via the tagdiv menu.
If you import templates, they are not imported or delete all other elements of the page.
Newly added elements (e.g. spacing elements) cannot be edited or deleted. Also when editing already existing elements the error message appears after a while and the editor freezes.
If you open the console you will see corrupt .js files, which are probably directly related to the tag-div-composer plugin.
The exact error message is:
“changeData Error: Element model id is not in $refEl data! Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)”.
In another forum entry the same error is reported in combination with the translation plugin WPML, but I don’t use that.
I hope even with the unspecific information, somecone can give me a hint
Thank you
Hello!
First of all, try to do these steps as quickly as possible, so your visitors do not notice the process:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Also, make sure your WordPress and plugins are up to date(specially Standard Pack installed and active if you use default templates).
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.
We recommend using WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/
Let us know about your results!
Thank you!
Hey! I had a similar problem, I used this topic in the forum, everything is perfectly solved, thank you!
