Problem after update

Posted in: Newspaper
Post count: 22
alexfairtex
#401521
May 17, 2021 at 1:24 pm

Hello, after update im have problem:
1 – not working “edit with tag div compresor”: https://b.radikal.ru/b31/2105/fe/7ba79e7f5fde.jpg
2 – mobil version dont see information in post (he like clear), but descktop see that: https://a.radikal.ru/a40/2105/49/01125ab5d989.jpg
3 – have error on top: https://b.radikal.ru/b03/2105/d6/0c101a910ae2.jpg

Post count: 21065
Bettina
#401572
May 17, 2021 at 4:27 pm

Hello!

Please start looking for a plugin conflict, deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Post count: 22
alexfairtex
#401624
May 17, 2021 at 10:20 pm

I want to say thank you!
1.It was a plugin conflict (weird because these are your plugins). I disabled tagDiv Mobile Theme – the mobile version is working.
2.tagDiv Composer started working well when I removed the caching plugin files (hosting leftovers).
3.Your support team has updated the template and subordinated Instagram.
Strength and patience in your work!
Thank you!

Post count: 21065
Bettina
#401716
May 18, 2021 at 2:33 pm

Hello!

I’m glad you have managed to solve the issue.
Let me know if you need further assistance.

Have a nice day!

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