This is a characteristic image question!

Hi,
The screen 1 is because the theme do not have an thumb made for the image use as featured image, normal if the thumb dimension is enable on theme panel, when you upload an image in media using WordPress the theme creates the enable thumbs but in case that those are not generated, using a regeneration thumbnails plugin will fix the problem -> https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/
The second screen I see that it is not related to our theme, it seems to be form another plugin that you are using with the theme -> https://i.imgur.com/eoL9Y4g.png I thik that the plugin is “fixed-toc”.
Thank you!

Hi,
I just tried the same steps and for me the results are those -> https://i.imgur.com/EFLWgYe.jpg
If you want I can take a look, for this please make a full backup and contact us at ccontact@tagdiv.com and include the link of this topic in email to can identify you.
Thank you!

Hi,
Sorry, indeed I write ccontact@tagdiv.com instead contact@tagdiv.com sorry about that.
Sorry that I didn’t double check the email address.
Thank you for your understanding and sorry for the inconvenience!

Hi,
I think that my colleagues already reply via email, if not, please let me know!
Thank you!