Hello sir, I have purchase and install the theme. after installation when I want to edit for cloud templates using tagdiv composer. its showing 500 internal error.
here I am giving my details –
https://dailygpost.com/
Please look into this matter as soon as posible.
Hello !
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
Thank you for your valuable response. Here I am sending the screenshot of my system tab –
I have done with active and deactive plugin as well as theme. but issue is same.
The url which I got issue is bellow –
https://dailygpost.com/wp-admin/post.php?post_id=120&td_action=tdc&tdbTemplateType=404&prev_url=%2F%2Fdailygpost.com%2Fwp-admin%2Fedit.php%3Fpost_type%3Dtdb_templates (this is the sample one)
All the cloud templates when I want to edit with tagdiv, error will occure.
EDITED!
please check it and if you can do from your site. It will be helpfull for me.
Thank you
Hello !
We need to take a look to see what the issue might be there. Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– A link to this topic in order to identify you
Our team will take a look ! Please note that at the moment the support is a bit crowded. Replying may take up to 24 hours.
Thank you !
Ok sure. I am sending the mail with the details.
Thank you
Hello Team,
I am still waiting for your response.
The website URL https://dailygpost.com/
EDITED!
Please resolve ASAP as I cant move forward with the issue.
Waiting for your response
Regards
Onqanet
Hello!
Your e-mail is being addressed by my colleague Simion, He will reply in the shortest time possible.
Thank you!
Hi Simion,
We have got feedback from hosting side. Here it is –
“At this time we have determined it is an issue with modsecurity for that domain(dailygpost.com). if I completely disabled mod security for this domain, the plugin works fine.
Our support team was unable to determine the single underlying issue but in order to continue, it will cost on demand hours to investigate. and there is no guarantee that they will find a better solution, it most likely has to do with the way the plugin interacts with the modsecurity.
Now the question is should I go for disable the feature?
Definition of Modsecurity : modsecurity is a tool that helps protect your website from external attacks. it detects and blocks unwanted intrusions to the site.
waiting for your valuable response.”
so There is a collision in between modesecurity and tagdiv plugin. If modsecurity is going off then there will be security issues which is not good at all.
Give us a solution for this. 8 days allready over.
Thank you
Hello,
If you sent an email, and my colleague Simion answered you, then please continue the conversation by email, he will answer you as soon as possible.
Also, our schedule is s Monday – Friday from 08:00 AM to 05:00 PM GMT+2.
Thank you!
Hi,
It is frustrating that didnot get any message still now. I was waiting for long time from last friday. But not get any solution from your end even not only any single message. So I decide to reinstall the them. After installing the theme, I got 404 error where edit the Cloud Templates using tag div composer. page not found. Here is the url – https://dailygpost.com/image/Clipboard.jpg . can you please look into this matter because really I need help from your end. Waiting for your response.
Thank you
Hello,
I’m sorry, the support is a bit crowded.
But today he will investigate your problem and answer you by email.
Thank you for your understanding!
