Hi,
the website shows correct logo and banner on desktop and mobile, but when we do inspect element and reduce the size of the website, it shows demo banners and logo, I am not sure where to fix this. Please check the screenshot and guide.
Screenshot: https://snipboard.io/ebSONi.jpg
website: https://www.ssbcrack.com/
Hello!
Please clear all cache and try again.
We recommend using the WP Super Cache plugin: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Hope that helps you!
Thank you!
Hi,
We have checked it, it has nothing to do with the cache, it is showing same in difference devices. Could you please check it yourself?
Hi, we have checked everything, this is coming from somewhere and not cache. Please check and help us to fix this.
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hi Bettina, tried to troubleshoot since many days in vain, sharing our login details.
Hey Bettina I am having the same problem with my website. Please let me know how to solve this. Thank you.
Hello, @connectgo
Have you checked for a plugin conflict? You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, if made the test with extra plugins deactivate and the issue persists, you can contact us via email at contact@tagdiv.com and provide wp-admin and cPanel access to investigate this issue.
Also, please make a full backup to all files and the database.
Let us know and we will gladly assist you.
Thank you!
