Hi, my website broke after trying to install the newest version 11, and now is back to 10.4 but the tagdiv composer can’t be installed at all.
I open the help page/read forum here, some says to upload tagdiv composer manually but I could not find any button/field to upload the zip file, can you help guide me? I did workaround for 1 day already but not find the result.
so, I found the upload button and upload it, failed, it says the destination exists already.
But I could not find the way to delete that (so we can install the new one), how to delete that?
Hi, I could not find the workaround to delete the existing tagdiv composer. The system always asks to install, but it always failed. Help 🙂
Hello,
According to this message the folder already exists, you need to delete that folder manually using FTP/cPanel, after that install the plugin from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
Thank you!
Hi Anamaria, to delete through FTP is confusing for me. Could you guide me more? I could not even establish a connection in the FTP to delete the existing folder.
I sent to email contact@tagdiv.com to help me (giving the credentials for the website and FTP) but no response, can you guide me please???
Hey,
Finally I connected to FTP, deleted the td-composer under wp-content > plugins.
However,
1. When I tried to install it through Newspaper > plugins, it says:
Downloading installation package from https://cloud.tagdiv.com/td_plugins/td-composer/—/td-composer.zip…
Unpacking the package…
Installing the plugin…
Destination folder already exists. /home/—/public_html/wp-content/plugins/td-composer/
Plugin installation failed.
2. When I tried to upload through plugin >add new, it failed, it says:
Unpacking the package…
Installing the plugin…
Destination folder already exists. /home/–/domains/seitimes.com/public_html/wp-content/plugins/td-composer/
Can anyone help?
Hi, finally it can install the td-composer plugin successfully. I am really disappointed with the tagDiv team’s SLA to respond and support customers tho, hope you can serve better. It has been 3 days, only 1 response is useful.
Hello,
I’m sorry for the late answer, at the moment the support is a bit crowded.
You can install the plugin manually => https://www.screencast.com/t/Sj5WgVFGo and I’m glad you managed to solve the problem.
In the future, please try not to reply multiple times on the topic/email if possible, this will only delay our response. Replying multiple times will refresh the topic date and move it to the back of the line, we answer from oldest to newest.
Note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00 AM to 05:00 PM GMT+2
Thank you!
