Attempted to install the latest update (11.2) this morning – when the Composer plug-in attempted to reinstall got an “Ajax Error”, and when I tried to manually install it as prompted, got an error message that “the destination file already exists”. Also, the tabs where I could roll back to 11.1 was gone from my options, so I had to do a restore of my site, which thankfully I backed-up before attempting this theme update. Any ideas/fixes/work-arounds to get 11.2 working on my site: https://pabucketlist.com/ Now back up running 11.1.
Same here, updated to 11.2 from 10.something and WP crashes when activating TD_composer. And there is no Update/Time machine tab in theme page. So its kinda hard for me to come back to previous version.
Agreed – the absence of the time machine/roll-back tab is of considerable concern to me, and fortunately I had the foresight to do a full back-up before installing this update, so I was able to restore to the last known working state of my site in that manner. But moving forward, I’m stuck for the moment.
Hello,
Please let me know if you have a security module enabled, also, please make the update on a staging website or subdomain, with only tagDiv plugins enables and see if that error appears.
Normally, the time machine should display like this => https://i.imgur.com/OhyMh9q.png
Thank you!
My site sits behind a Sucuri firewall as a security measure, but other than that there are no additional security plug-ins in place. I am aware of what the normal time machine display should look like, when I did the update, aside from page builder plug-in not installing, the system status, updates, theme panel, and support tabs all disappeared as options at the top of the screen. Is it possible that whatever country you are pushing this update from is somehow geo-blocked by the firewall, preventing the update from working properly? I can check on that variable if you tell me what country this update is being published from. Seems unlikely since all prior updates for the last few years have worked fine, but I suppose it’s worth ruling out as a cause.
Hi,
The update is push from Romania, but this is the first time when I header that the Newspaper Time Machine to not be display, normally this should be display when tagDiv plugin is activated, if is not, then something is interfering with the theme options and it need to be checked.
Another way to update the theme is manually, using FTP/cPanel/File manager -> https://forum.tagdiv.com/how-to-update-the-theme-2/ -> https://i.imgur.com/ldEkmZ9.png
If the problem is still persisting, we can take a look at it, for this please make a full backup for your website and database and contact us at contact@tagdiv.com, provide wp-admin and cPanel, also include the link of this topic to can identify you.
Let us know the results!
Thanks – I checked and Romania is not geoblocked, so that is not the issue. I will attempt one more time to install the 11.2 update on a staging site, and if that fails, I’ll wait for the next update and see if the bug persists in that version of the theme.
